SHIPPING & RETURNS
Shipping Policy
At TCK, we strive to deliver your custom products as quickly and as efficiently as possible.
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Free Local Shipping: We are pleased to offer free local shipping on all orders over $5000HKD within Hong Kong. Our goal is to ensure that your custom products reach you in a timely manner so that you can start enjoying your unique designs as soon as possible.
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International Shipping: For our valued customers outside of Hong Kong, we are committed to providing competitive shipping rates. International shipping prices will be determined at the checkout based on the destination and the size of the order. We work with reliable shipping providers to make sure your products reach you, wherever you are.
Return & Exchange Policy
Given the custom nature of our products, we cannot offer returns or exchanges on any items. This is because each product is uniquely designed and created to match your specific requirements.
We urge all our customers to review their designs carefully before finalizing their orders. Our team is committed to delivering high-quality merchandise that meets your expectations and matches your approved design.
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In the unlikely event that your received product is defective or does not match your approved design, please reach out to our customer service team immediately. We will work with you to address the issue promptly.
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Thank you for understanding our policies and for choosing TCK. We appreciate your business and look forward to bringing your designs to life.